Arkavo

Our Mission

Create a world where your content is always under your control - everywhere

Privacy Policy

Last Updated: August 31, 2024

At Arkavo, we are dedicated to safeguarding your privacy and ensuring that your personal data is handled with the utmost care. This Privacy Policy outlines our practices regarding the collection, use, and protection of your information in compliance with applicable laws.

Personal Information:

Apple Account: Your personal information remains exclusively with your Apple account and is not shared with Arkavo. We do not access or store any personal information associated with your Apple account unless you choose to utilize our optional Arkavo account recovery service.
Arkavo Account Recovery Service: If you opt for Arkavo's account recovery service, we will collect and store your personal information in an encrypted form. This service is designed to assist you in regaining access to your Arkavo account in case of loss or other issues. The information collected for this service is encrypted and handled with strict confidentiality.

Usage Data:

Data Encryption: All usage data collected by Arkavo is fully encrypted to protect your privacy. This data is used solely to enhance your experience on the platform.
Anonymized Summary Data: We collect anonymized, aggregated usage data to analyze trends, such as the most popular features on Arkavo. This summary data does not identify individual users and is used to improve our services.
Court-Ordered Disclosures: In the event of a vetted legal request, such as a court order, Arkavo may be required to provide usage data for a specific user and timeframe. This data will only be disclosed as mandated by law and is not associated with Apple.

How We Use Your Information:

Service Provision: Your information is used to facilitate account management, provide customer support, and improve your experience on the platform.
Legal Compliance: We may use your information to comply with legal obligations, enforce our terms and conditions, and protect the rights of our users.

Data Protection:

We employ industry-leading security measures to ensure that your data is protected from unauthorized access, disclosure, alteration, or destruction.
Arkavo does not sell or share your personal information with third parties for marketing or any other purposes not explicitly stated in this policy.

Your Rights:

Access and Correction: You have the right to access and correct your personal information at any time, subject to the terms of service and legal requirements.
Data Deletion: You may request the deletion of your personal information, provided it is not required for ongoing legal or contractual obligations.

For further details or inquiries regarding our Privacy Policy, please contact us at legal@arkavo.com.

Support

At Arkavo, we are committed to providing you with the highest level of support to ensure a smooth and enjoyable experience on our platform. Below are the various support options available to help you with any questions or issues you may encounter.

In-App Support

Help Center and FAQs

Comprehensive Resources: Our in-app Help Center provides a wide range of resources, including FAQs, troubleshooting guides, and step-by-step tutorials. These resources are designed to help you resolve common issues and learn how to make the most of Arkavo's features.
Easy Navigation: The Help Center is easily accessible from the app's main menu, allowing you to quickly find answers to your questions.

Contact Support

In-App Messaging: For more personalized assistance, you can contact our support team directly through the app. Our in-app messaging feature allows you to describe your issue, attach screenshots, and receive real-time assistance from our support team.
Email Support: If you prefer email communication, you can reach us at support@arkavo.com. Our support team is available 24/7 to assist you, and we aim to respond to all inquiries within 24 hours.

Reporting Bugs and Providing Feedback

Bug Reporting: Encountered a bug? Let us know! You can report bugs directly through the app by providing a detailed description of the issue and attaching any relevant files. This helps us quickly identify and resolve problems. You can also email bug reports to support@arkavo.com.
User Feedback: Your feedback is invaluable to us. We encourage you to share your thoughts and suggestions through our in-app feedback form or by emailing support@arkavo.com. Your input helps us improve Arkavo and deliver a better user experience.

Support Resources

Self-Help Resources

Knowledge Base: Our knowledge base is available both in-app and online, offering articles, video tutorials, and other resources to help you troubleshoot and learn about Arkavo's features.
AI Assistance: For quick and intelligent support, visit https://arkavo.ai for AI-powered assistance with your questions and issues.
Community Support: Join the Arkavo user community to connect with other users, share experiences, and find answers to your questions.

Restoring Purchases

In-App Purchases: If you've made an in-app purchase and need to restore it, you can do so easily through the app. Visit the Help Center for a step-by-step guide on restoring purchases or contact our support team for assistance.
Purchase History: Access your purchase history through the app to review and manage your purchases.

App Store Compliance

Privacy and Data Handling

Privacy Policy: We value your privacy. Our Privacy Policy is accessible within the app and on our website, detailing how your data is handled and protected. You can review our Privacy Policy at any time to understand how we safeguard your information.
Data Security: All your data is encrypted, and we take all necessary steps to protect it. Your privacy and security are our top priorities.

Contact Information

Visible and Accessible: Our contact information is prominently displayed both within the app and in the App Store. Whether you need help with a technical issue, have a question about your account, or need legal assistance, you can easily reach out to us.
Support Email: support@arkavo.com
Legal Inquiries: legal@arkavo.com
General Inquiries and Waitlist: info@arkavo.com

Monitoring and Responding to Feedback

App Store Reviews: We regularly monitor user reviews on the App Store. Our team is committed to responding to your feedback, addressing any concerns, and making improvements based on your suggestions.

Getting Started and Account Management

Account Setup

Easy Onboarding: New to Arkavo? Our onboarding process guides you through setting up your account, choosing your preferences, and exploring the app's key features.
Account Recovery: If you ever need help recovering your account, our support team is here to assist you. We also offer an optional Arkavo account recovery service that securely stores your information in encrypted form, making it easier to regain access if needed.

Managing Your Account

Profile Management: Customize your profile settings, manage your data, and update your preferences through the app. If you need assistance, our Help Center offers guides on account management.
Data Portability: If you wish to download your data or transfer it to another service, our support team can help you with the process.

Legal and Safety Compliance

Legal Disclaimers

Terms and Conditions: Please review our Terms and Conditions to understand the legal agreements governing your use of Arkavo. These are available in the app and on our website.
Safety Guidelines: We are committed to creating a safe and secure environment for all users. Please adhere to our safety guidelines and report any suspicious activity to our support team.

Regular Updates and Audits

Compliance Audits: We regularly conduct audits to ensure that Arkavo remains compliant with legal standards and App Store requirements. This includes updates to our app, policies, and support practices.

Roadmap

12/31: Launch